Return & Refund Policy

Effective Date: 01-06-2025
Company: BrainCave Software Private Limited

1. Introduction

This Return & Refund Policy governs all transactions and service engagements between BrainCave Software Private Limited ("Company", "We", "Us") and its clients ("Client", "You"). This Policy forms an integral part of the Project Proposal, Working Agreement, and Terms & Conditions. By availing any service, you agree to be legally bound by this Policy.

2. Nature of Services

BrainCave provides customized digital services including:

• Software Development
• Website & Mobile Application Development
• ERP Solutions
• Digital Marketing
• Hosting & Maintenance
• AI & Technology Consulting

These services are intangible, customized, and resource-intensive. Hence, return of services is not applicable.

3. General No-Refund Policy

All payments made are strictly non-refundable.

• Advance / Token Payments
• Milestone Payments
• Full Project Payments
• Subscription Fees
• Maintenance Charges

Once a project is initiated, resources and infrastructure are allocated immediately, making refunds non-viable.

4. Project Cancellation Terms

4.1 Before Project Initiation

Advance payments are non-refundable as they cover consultation, planning, and resource allocation.

4.2 During Project Execution

If the Client cancels during development:

• All payments made are non-refundable
• Work completed may be shared at our discretion
• No partial refunds will be issued

4.3 After Project Completion

No refunds will be applicable once the project is delivered, irrespective of usage or business outcomes.

5. Scope-Based Delivery Commitment

BrainCave guarantees delivery of all features defined in the approved scope of work.

Refunds will not apply if:

• Requirements exceed agreed scope
• Expectations were not documented
• Additional features are requested later

6. Out-of-Scope Requests

Any additional requirement will be treated as a new scope and will require separate cost and timeline. Failure to deliver out-of-scope features does not qualify for refunds.

7. Delay & Compensation Policy

BrainCave ensures timely delivery with a grace period of 45 days for delays caused solely by us.

• 1% of total project cost per week will be credited after 45 days delay
• This is not a cash refund, but an invoice adjustment

No compensation applies for delays caused by client or third parties.

8. Subscription & Recurring Services

For hosting, maintenance, and SaaS services:

• No refunds once service is activated
• No refunds for partial usage or early termination

9. Third-Party Costs

Costs related to third-party services such as cloud hosting, APIs, domains, and licenses are:

• Non-refundable
• Subject to third-party policies

10. Intellectual Property

Ownership transfer occurs only after full payment. No refund claims will be valid once ownership terms are activated.

11. Exceptional Refund Cases

Refunds may only be considered if:

• Core agreed features are not delivered
• Failure is solely attributable to BrainCave

Any refund decision will be at the sole discretion of management and will be partial.

12. Refund Process

• Request must be submitted via official communication
• Processing time: 15–30 business days
• Mode: Original payment method or bank transfer

13. Limitation of Liability

BrainCave is not liable for:

• Business loss
• Data loss
• Revenue loss
• Indirect or consequential damages

Maximum liability is limited to the total amount paid for the specific service.

14. Force Majeure

No liability or refund will arise due to events beyond control, including natural disasters, cyber incidents, or government actions.

15. Policy Acceptance

By using our services, you acknowledge and agree to this Return & Refund Policy as a legally binding agreement.

16. Contact Information

BrainCave Software Pvt. Ltd.
Phone: +91-9836466323
Website: https://braincavesoft.com

17. Policy Updates

BrainCave reserves the right to update this policy at any time. Continued use of services implies acceptance of the revised terms.