Return and Refund Policy

Effective Date: 01-06-2025
Company: BrainCave Software Private Limited
Website: https://braincavesoft.com
Contact: +91-9836466323 | support@braincavesoft.com

This Return & Refund Policy applies to all products, software platforms, mobile applications, and services offered, developed, or managed by BrainCave Software Private Limited ("BrainCave," "we," "our," or "us"), whether for our own brand or for our clients.


1. Digital Products & Software Services

Due to the nature of digital products, software platforms, and service-based deliverables, we generally do not offer refunds once a purchase, subscription, or development work has commenced or been delivered—unless otherwise stated in a written agreement.

Non-Refundable Items Include:


2. Product-Based Return Scenarios (If Applicable)

For any physical or tangible products sold under BrainCave brands (such as software licenses packaged with hardware, promotional items, or merchandise), returns may be eligible under the following conditions:

To initiate a return, please contact us at support@braincavesoft.com with your invoice and issue details. You may be asked to provide photographic evidence or ship the product back to a specified address.


3. Refund Conditions

Refunds may be approved only under the following circumstances:

If approved, the refund will be processed to your original method of payment within 7–14 business days.


4. No Refund Situations

We do not offer refunds in the following cases:


5. Cancellation Policy

If a project or service contract is canceled by the client mid-way:


6. How to Request a Return or Refund

To initiate a return or refund request, please email:

support@braincavesoft.com
Include the following:


7. Client Responsibility

In cases where BrainCave is managing platforms or services for a third-party client, end users must contact the respective company or organization for any return or refund requests. BrainCave acts as a service provider and does not hold financial responsibility in such cases.


8. Policy Updates

We reserve the right to revise this Return & Refund Policy at any time. The latest version will always be available on our official website. Continued use of our services after policy updates constitutes acceptance of the revised terms.


Contact Us

For any queries or concerns regarding this policy, please contact:

BrainCave Software Private Limited
Website: https://braincavesoft.com
Email: support@braincavesoft.com
Phone: +91-9836466323