Effective Date: 01-06-2025
At BrainCave Software Private Limited ("BrainCave," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data across all our services, including websites, mobile applications, digital platforms, and products—whether owned by BrainCave or developed and managed on behalf of our clients.
This policy applies to:
BrainCave’s own websites, mobile apps, platforms, and software products
Third-party websites, mobile apps, and platforms developed, hosted, or managed by BrainCave for clients
We may collect the following types of information depending on how you interact with our platforms:
Name
Email address
Phone number
Physical address
User credentials
Billing information (if applicable)
Device type and model
Browser type
IP address
Operating system
Mobile device identifiers
Geolocation data (with permission)
Access logs, usage patterns, and activity history
Feedback, reviews, support queries
Uploaded documents or images
Responses to forms or surveys
When our clients use our services or platforms, we may process data on their behalf. In such cases, our role is that of a data processor and we act as per our contractual obligations.
We use the collected information to:
Deliver, operate, and maintain our websites, apps, and services
Improve system functionality and user experience
Communicate with users for support, updates, and marketing (where consent is provided)
Ensure platform security and prevent fraud or misuse
Comply with legal obligations and industry standards
Fulfill contractual obligations with our clients
We do not sell or rent your personal data. However, we may share information:
With service providers, partners, or subcontractors under confidentiality agreements
With clients, if you are a user of their platforms managed by BrainCave
If required by law, legal process, or governmental request
In the event of a business transfer, such as a merger, sale, or acquisition
We follow industry best practices and implement technical and organizational measures to protect your data. These include:
Encryption in transit and at rest
Secure coding practices
Role-based access control
Regular vulnerability assessments and updates
However, no method of transmission over the internet or storage system is 100% secure. We strive to protect your information but cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
Provide the services
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements
Data processed on behalf of clients is retained based on client instructions or contractual agreements.
Depending on your location and applicable laws, you may have rights to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent (where processing is based on consent)
Object to certain types of processing
Lodge a complaint with a data protection authority
To exercise these rights, contact us at [Insert Contact Email].
Our platforms may use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You may choose to disable cookies through your browser settings, though doing so may limit platform functionality.
Our platforms may include links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Our services are not intended for use by children under the age of 13 (or equivalent age under applicable law). We do not knowingly collect personal data from children without verified parental consent.
We may update this Privacy Policy from time to time. Changes will be posted on our websites with a revised effective date. Continued use of our services after such changes signifies acceptance.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
BrainCave Software Private Limited
Website: https://braincavesoft.com
Email: support@braincavesoft.com
Phone: +91-9836466323